Forcing functions that make the right thing happen automatically. What Bezos meant by "Good intentions don't work. Mechanisms do."
Problem Diagnosis
+1
Mar 7, 2026
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12 min read
How people get 5 Whys wrong — and the step they skip
Mar 1, 2026
8 min read
Why the five-whys document is the least important part.
Operational Excellence
Feb 10, 2026
13 min read
The difference between tools that die in two weeks and systems that outlast you.
Feb 7, 2026
9 min read
A Practitioner's Guide to Building Khudi
Feb 1, 2026
A Knowledge Transfer: What I Learned in Six Months So You Don't Waste Time
Jan 27, 2026
11 min read
A System for 100% Action Item Completion
Jan 22, 2026
6 min read
How to Stop Paying 80% in Coordination Overhead
Jan 20, 2026
Why I Write the FAQ Before the Solution Is Final
+2
Jan 18, 2026
2 min read
Do the Work. Finish the work. Eliminate the Work.
Dec 23, 2025
5 min read
A framework for deciding when you've earned the right to use AI for automating a Process
Nov 11, 2025
3 min read
Why the Real MVPs Are Problem-Shrinkers, Not Problem-Amplifiers
+3
Sep 30, 2025
What the quiet ones understand that the sprinters don't