Operational Excellence

Battle-tested frameworks for operators in large organizations. What actually works under operational stress.

Feb 10, 2026

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13 min read

Good Intentions Don't Work. Mechanisms Do.

The difference between tools that die in two weeks and systems that outlast you.

Mohan Narayanaswamy Natarajan

Operational Excellence

Feb 7, 2026

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9 min read

The System Under the System

A Practitioner's Guide to Building Khudi

Mohan Narayanaswamy Natarajan

Operational Excellence

Feb 3, 2026

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7 min read

You Can't "Do" Revenue

Why Most Dashboards Track the Wrong Things

Mohan Narayanaswamy Natarajan

Operational Excellence

Feb 1, 2026

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9 min read

You're Learning AI Wrong

A Knowledge Transfer: What I Learned in Six Months So You Don't Waste Time

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 27, 2026

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11 min read

You Can't Follow Up on What You've Forgotten

A System for 100% Action Item Completion

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 22, 2026

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6 min read

Meetings Are a Tax.

How to Stop Paying 80% in Coordination Overhead

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 20, 2026

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6 min read

The FAQ as a Thinking Tool

Why I Write the FAQ Before the Solution Is Final

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 18, 2026

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3 min read

Failures as Vaccinations

Why Small Falls Prepare You for Big Dreams

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 18, 2026

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2 min read

Keertimukha

Do the Work. Finish the work. Eliminate the Work.

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 18, 2026

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9 min read

The Syllabus Changed

What no one tells you when you become a manager of managers

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 16, 2026

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6 min read

Most delays are not about recruiter effort

Sourcing candidates is a delegated job, not an abdicated job.

Mohan Narayanaswamy Natarajan

Operational Excellence

Jan 6, 2026

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5 min read

When Blockers become Buffers

When people stop doing what they can because of what they can't.

Mohan Narayanaswamy Natarajan

Operational Excellence

Dec 23, 2025

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5 min read

AI as Confession

A framework for deciding when you've earned the right to use AI for automating a Process

Mohan Narayanaswamy Natarajan

Operational Excellence

Dec 10, 2025

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5 min read

Average is your Enemy Percentiles your Friend

An Operator's Guide to Seeing What's Really Happening

Mohan Narayanaswamy Natarajan

Operational Excellence

Dec 2, 2025

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6 min read

Nobody screws up because they want to.

A Play book for cross-functional conflict

Mohan Narayanaswamy Natarajan

Operational Excellence

Nov 11, 2025

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3 min read

Shrink Mountains Into Molehills

Why the Real MVPs Are Problem-Shrinkers, Not Problem-Amplifiers

Mohan Narayanaswamy Natarajan

Operational Excellence

Sep 30, 2025

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4 min read

The Area Under the Curve

Why Both Consistency and Intensity Matter—And How to Balance Them

Mohan Narayanaswamy Natarajan

Operational Excellence

Good Intentions Don't Work. Mechanisms Do.

The System Under the System

You Can't "Do" Revenue

You're Learning AI Wrong

You Can't Follow Up on What You've Forgotten

Meetings Are a Tax.

The FAQ as a Thinking Tool

Failures as Vaccinations

Keertimukha

The Syllabus Changed

Most delays are not about recruiter effort

When Blockers become Buffers

AI as Confession

Average is your Enemy Percentiles your Friend

Nobody screws up because they want to.

Shrink Mountains Into Molehills

The Area Under the Curve

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